Concord Technologies has acquired Opero™, one of the top-rated developers of business process improvement apps in the Salesforce AppExchange. With this acquisition, Concord extends its portfolio of document exchange and workflow automation solutions for Salesforce users with a suite of native apps for Cloud Fax, Intelligent Document Processing, Document Generation, and Electronic Signatures.

“More healthcare organizations than ever are leveraging CRM platforms, particularly Salesforce Health Cloud™, to manage patient data,” says William Cavanaugh, Concord President. “It has long been a strategic goal at Concord to more closely integrate our Cloud Fax solution into Salesforce. As the top-rated cloud fax app in the Salesforce AppExchange™, Opero Fax offers a seamless and intuitive user experience for sending and receiving fax documents within Salesforce, so it’s a natural fit.”

Opero’s Salesforce apps, including Opero Fax, Opero Documents, and Opero Signature, enable organizations to send and receive faxes, generate documents, and automate electronic signatures without having to leave the Salesforce platform. These apps will join Concord’s existing Salesforce integration app for Document Processing, which connects Concord systems to Salesforce Health Cloud in order to pass through customers’ inbound documents and metadata. Salesforce Health Cloud is the leading CRM platform for healthcare, and is used by providers, payers, pharma, and public sector health agencies.

“Opero Fax is already the top-rated cloud fax solution within the Salesforce AppExchange,” said Travis Ramsey, Founder and CEO of Opero, “but combining it with Concord’s secure faxing platform means we can maintain that leadership. By bringing the Opero Fax Salesforce app into Concord’s secure faxing platform, we are uniting our intuitive user interface with the backend reliability, robust infrastructure, and world-class support Concord has developed over decades. The combination means better support and control over the performance and customer experience.”

Adding Opero’s capabilities to its suite of solutions allows Concord Technologies to continue expanding the Concord Practical AI™ approach to Secure Document Exchange, Intelligent Document Processing, and Healthcare Interoperability while also serving the vast and growing market of Salesforce users.

“Concord’s solutions are helping advance and transform how healthcare providers and other business sectors send, receive, and utilize data,” Ramsey continued. “We’re proud to be a part of that mission.” 


About Concord Technologies  
Concord Technologies is a leading provider of Secure Document Exchange, Intelligent Document Processing, and Interoperability solutions to healthcare providers, payers, and other highly regulated businesses. For more than 20 years, billions of sensitive records containing valuable patient information have been reliably, accurately, and securely sent and received across Concord’s digital health network, and today, the company processes over 5 billion pages of protected data each year. The company is also recognized for its best-in-class development of new artificial intelligence technologies, including Concord’s Practical AI™ approach to solving the most pervasive administrative challenges in the healthcare industry and for its industry-leading applications that help its customers grow and manage their business.  

  
About Opero 
Opero was founded in 2008 as a Salesforce consulting company. While implementing Salesforce for over 900 companies, many in healthcare, the company designed Opero Fax and Opero Documents to enable powerful fax and document automation processes in Salesforce. These apps were published on the Salesforce AppExchange in 2014 and today Opero Fax is the leading app for faxing within Salesforce, processing an average of 1 million fax pages per month.